Open 9 To 5 - EST- Mon-Thursday. Closed Fri-Sat-Sun.
P & J Commercial Products LLC - Phone 1- 661-248-5270
                                                   Returns, Warranty & Canceled Orders

Returning Merchandise.

  • Contact us within 14 days for a return authorization number.

 

  • Returns will not be accepted without an authorization number from P & J Commercial Products.
  • Returns may need to be shipped to original manufacturer of product.

 

  • Items must be returned unused and as shipped including packing materials to avoid damage.

 

  • After inspection by P & J or by the original manufacturer we will issue a refund if the product is in new condition, or we will provide another product or credit if the original product is determined to be defective and is covered under warranty.

 

  • Freight charges are not refundable in or out going unless it is our error.

 

  • Custom orders are not refundable no exceptions.

 

  • There will be a restocking fee of 15%  unless its our error.  For items returned after 30 days, the restocking fee will be 18%.

 

Warranty.

  • Many of our products are warrantied by the original manufacturers, not by  P & J Commercial Products (Example Log Splitters the main frame is warrantied by P & J Commercial Products).  Pumps, Valves, Hydraulic cylinders and etc. will be warrantied by the individual manufacturers.  Products are subject to the individual warranty offered by the manufacturer. 

 

  • A product sent to the original manufacturer will be evaluated by the manufacturer, not P & J Commercial Products.  The decision on whether or not to replace or give credit for a product under the warranty is made by the manufacturer, not P & J Commercial Products.

 

  • Disassembling or modifying a part prior to evaluation will void all warranties.

 

  • If it is determined that an item has been misused, the item will not be covered under warranty.

 

Engineering.

  •   It is the responsibility of the customer to determined if the product will work in his  application  or  codes.

 

Damage Claims.

 

  • Do not sign for shipment until you have inspect for any damage or missing boxes.

 

  • P & J Commercial Products is not responsible for shipments that are not signed for as damaged upon arrival or are missing parts !

 

  • Freight damaged missing boxes or parts contact P & J  Commercial Products immediately !  1- 661 248 5270

 

 Canceled orders.

  •  Subject to a 5.1% additional charge.

 

 Pricing.

  •    Prices are in United States dollars. Prices are subject to change without prior    notification.

 

  •    Customer will be advised of of any price changes before order is placed.

 

             P & J Commercial Products  LLC.

E-mail:     Splitez@Gmail.com

              1-661-248-5270   Phone.