- Contact us within 14 days for a return authorization number.
- Returns will not be accepted without an authorization number from P & J Commercial Products.
- Returns may need to be shipped to original manufacturer of product.
- Items must be returned unused and as shipped including packing materials to avoid damage.
- After inspection by P & J or by the original manufacturer we will issue a refund if the product is in new condition, or we will provide another product or credit if the original product is determined to be defective and is covered under warranty.
- Freight charges are not refundable in or out going unless it is our error.
- Custom orders are not refundable no exceptions.
- There will be a restocking fee of 15% unless its our error. For items returned after 30 days, the restocking fee will be 18%.
- Many of our products are warrantied by the original manufacturers, not by P & J Commercial Products (Example Log Splitters the main frame is warrantied by P & J Commercial Products). Pumps, Valves, Hydraulic cylinders and etc. will be warrantied by the individual manufacturers. Products are subject to the individual warranty offered by the manufacturer.
- A product sent to the original manufacturer will be evaluated by the manufacturer, not P & J Commercial Products. The decision on whether or not to replace or give credit for a product under the warranty is made by the manufacturer, not P & J Commercial Products.
- Disassembling or modifying a part prior to evaluation will void all warranties.
- If it is determined that an item has been misused, the item will not be covered under warranty.
- It is the responsibility of the customer to determined if the product will work in his application or codes.
- Do not sign for shipment until you have inspect for any damage or missing boxes.
- P & J Commercial Products is not responsible for shipments that are not signed for as damaged upon arrival or are missing parts !
- Freight damaged missing boxes or parts contact P & J Commercial Products immediately ! 1- 661 248 5270
- Subject to a 5.1% additional charge.
- Prices are in United States dollars. Prices are subject to change without prior notification.
- Customer will be advised of of any price changes before order is placed.
P & J Commercial Products.